Notice of SMS Privacy Policy

Introduction
TruCare provides compassionate healthcare services with a focus on empowering our patients through secure and accessible communication channels. Our SMS communication service is designed to provide updates, reminders, and essential health information while ensuring the highest level of privacy and security. By participating in SMS communication with TruCare, you consent to the collection and use of your information as outlined in this policy.

2. Types of Information Collected
For SMS communication, we may collect and store the following types of personal information:
• Contact Information: Name, mobile phone number, email address
• Health-related Information: Limited health information related to appointment reminders, medication updates, and health alerts as permitted by HIPAA.

We do not collect any personal financial information, social security numbers, or other sensitive data through SMS communication.

3. Method of Information Collection

• Direct Collection: We collect your mobile phone number and consent directly from you when you opt in to SMS communication.
• Automatic Collection: When you interact with SMS communications, we may
automatically record message delivery and response times to improve service quality and
to ensure timely communication.

4. Purpose of Data Collection
• Communication: To send appointment reminders, medication updates, follow-up care instructions, and other health-related alerts.
• Customer Support: To resolve issues or answer questions related to your care.
• Service Improvement: To analyze response times and improve our SMS services.

We do not use SMS data for marketing purposes unless explicitly authorized by you.

5. Data Security Measures
We implement robust security measures to protect your personal information. These measures include:
• Data Encryption: All SMS messages are encrypted in transit to prevent unauthorized access.

• Access Controls: Only authorized TruCare personnel can access your SMS communication data, following strict access protocols.
• Data Minimization: We limit the data collected to only what is necessary for providing effective healthcare communication.

6. Data Sharing
Your personal information, SMS data, and SMS consent and phone numbers will not be shared with third parties or affiliates for marketing purposes.

7. User Rights
You have the following rights regarding your SMS communication data:
• Access: You may request access to your personal information collected through SMS.
• Correction: You can request updates to any inaccurate or incomplete information.
• Deletion: You have the right to request the deletion of your personal information if it is no longer needed for service delivery.

• Opt-Out: You may opt out of SMS communication at any time by following the unsubscribe instructions provided in each SMS or by contacting our support team at (772) 255-6565.

Changes to This Privacy Policy
TruCare may update this Privacy Policy as necessary to reflect changes in our services, legal requirements, or security practices. All changes will be posted on our website, and we encourage you to review this policy periodically.